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Hosting Plans offered: * 30,000 MB web space* Superior Customer Support
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Web Host Review:
InMotion Hosting.com General
Impression: From start to finish, we have found InMotion Hosting to be the best overall hosting company, as InMotion's combination of service, support and speed is unparalleled against the competition. We found that their service first attitude is really true, as they not only go out of their way to help the customer, but they also take a pro-active response to solve issues with each account before they might become a problem. For those who need a web design tool, InMotion Hosting is offering the Namo Web Editor at a discounted rate with any hosting package.
InMotion Hosting also features a
Support Forum
which is made up of webmasters who are able to answer questions and
provide tips from everything from site design, promotion to coding help.
InMotion Hosting offers the Launch Package (7.95/mo), the
Power Package
(9.95/mo) and the Pro Package (19.95/mo) which gives you a choice
depending upon your needs. The InMotion Hosting
Launch Package is made for
personal websites, the
Power Package is for small business, and the
Pro
Package is for Premium Business and larger scale websites. We liked
the Pro Package because it allows users to host 3 websites for
$19.95/mo.
InMotion Hosting
is co-locating their servers with Equinix and backed up by Eclipse. Both data
centers
are protected from intrusion and failure by multi-layered security,
full redundancy, diversity, and rapid response recovery measures.
Their center has 2N (dual, fully redundant) Uninterruptible Power Supply
(UPS) systems. They ensure no single point of failure throughout the
backup power system. Up to this time with InMotion Hosting, we have yet
to see any downtime and/or problems with email, which is very
impressive. InMotion Hosting rates #1 when it comes to speed and connectivity. They are right on the backbone, connection strings are quick, FTP speeds are fast, and overall site navigation is a breeze. Customer Service
:
InMotion Hostings' customer service is the primary reason why we have rated it the #1 Web Hosting Company. Phone support representatives are knowledgeable, polite and patient when we had pretended to have a problem with one of our accounts. The gentleman not only immediately looked into our problem, but offered to walk us through each step of the situation in order for us to resolve it quickly and effectively over the phone. Phone support is available during normal business hours (Monday - Friday 7am - 6pm PST) however, we were able to contact InMotion Hosting during the weekend and off hours as well. Email support is also top-notch. We received an email response very quickly after submission which was clear, concise, and easy to understand. The incredible part is that this email was sent at 9pm PST on a Sunday! Their claim to have 24/7 email support is actually true, unlike many of the other hosting companies that only use that as an advertising ploy. |
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