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Web Site Building Tools
October 18, 2004

Though the early growth of Web hosting was driven by the technical know-how of early adopters, most hosts agree that the industry's future is tied to the approximately 7.5 million small to medium-sized businesses in the United States that, as a group, have been slow to open storefronts in cyberspace.

Providers trying to tap into the massive SMB market are expanding their services with offerings unlike anything demanded by the early-adopter crowd. Intrinsic to the industry's movement toward such value-added services as Web site building software is the prediction that the non-technical SMB market will continue to demand broader business building offerings from shared hosting providers.

In hosting's early days, all that was expected of a hosting provider was a platform from which to launch the Web sites of businesses that had their own technical staffs. Customers were provided with servers, bandwidth and a few tools. These early adopters had the technical expertise to do everything else.

As the market of early adopters dwindled, more hosting providers began pursuing the SMB market, which is generally less familiar with Web site building. Site builder software made it unnecessary for business owners to learn HTML to build their sites or to stay abreast of any technology required to update content.

In 2002, Interland (interland.com) furthered its intent to capture the SMB market segment by acquiring Trellix Corporation, the leading developer of software-based Web site solutions. The acquisition not only allowed Interland to integrate a site-building tool with its hosting platform but also brought in a whole application-launching platform for lead management and other market-development tools. Interland immediately moved up the application stack, away from providing simply speeds and feeds to offering Web design tools, which allowed customers to build their own Web sites or have Interland do it for them. The packaging of Web site design software and services was a new phase in the evolution of the industry. The still-unmet goal was to transform all small and medium-sized businesses into successful hosting customers.

Approximately 3 million, or 38 percent, of small businesses still lack an Internet presence, according to statistics provided to Interland by IDC. Of the 4.5 million small businesses with Web sites, 48 percent are looking to upgrade within a year, and 78 percent say they aren't getting enough leads from their Web sites.

The small business customers using site design software tools soon began asking, "What's next?" It turns out a Web presence wasn't enough. Lacking the expertise to successfully use their Web sites as adjuncts to their brick and mortar businesses, small business customers began demanding more from providers than just hosting and site design. They needed a range of business solutions — help in maintaining the Web site, driving traffic to it, managing leads and conducting e-commerce.

Those demands have led to another phase in the industry's evolution. And that trend, according to industry experts, is expected to continue for the next several years with growth even more robust than the early adopter phase. The delivery of value-added services to help customers build their businesses is the new differentiator among shared hosting providers. And the bar will continue to rise, making it increasingly difficult for new hosting entrants to offer higher-end services and applications.

Today, the sales pitch among shared hosts is no longer about hosting. It's about solutions geared toward small business owners. It's all about helping small businesses be more successful.

"This evolution of moving from core hosting to Web site design tools has taken a couple of years," says Glenn Hofmann, Interland's vice president of shared hosting services. "I predict the adoption of the next round of tools — lead management, site traffic, and e-commerce — is going to be a much quicker adoption phase.

"Over the next year, it's going to be pretty amazing how many people really move into the site marketing, lead management and e-commerce areas," Hofmann says. "It's going to be about those providers who have the foresight to see this is where the market is going and those that have the resources to make that move. If you don't have these business tools, it's going to be very difficult to get small businesses interested in what you have to offer."

Partnerships with software developers are likely to be a key component of the next phase of selling services to the SMB market, making it more difficult still for small players to compete with larger providers. But the development of the "whole package" Web hosting offering has led to the development of a whole new market among the companies, like Ensim (ensim.com) and Alabanza (alabanza.com), that support smaller hosts, and have begun to focus on delivering the means for smaller providers to include tools for e-commerce and Web site marketing into their existing offerings.

IBM Introduces New POWER5 Servers
October 18, 2004

IBM (ibm.com) announced last Friday that it has introduced three new POWER5 processor-based servers that the company says outpace Sun and HP products in performance records and establish new standards for server virtualization capabilities with the capability of running over 250 virtual servers on a single machine. The new systems include the IBM eServer p5 595, eServer p5 590 and the eServer i5 595.

"With the introduction of these new eServer p5 systems, we are providing record breaking performance and giving clients the means to consolidate large Sun and HP server workloads," says Adalio Sanchez, general manager of the IBM eServer pSeries. "The leadership price and performance gap we have enjoyed for nearly three years has just widened to a chasm. Today, we are establishing new economics for the server industry and delivering unparalleled value for our clients."

The eServer p5 590 is available with 1.65GHz clock speed and can scale up to as many as 32 processors. The flagship p5 595 is available with either 1.65GHz or 1.90GHz processors and can scale to a 64-way system.

IBM considers the eServer i5 system to be the ultimate solution server, providing the broadest choice of applications available. Tens of thousands of software applications are available for AIX 5L, i5/OS Windows and Linux operating environments, all supported on the eServer i5 server.

"We are announcing another member of the eServer i5 family today - the 64-way eServer i5 595. This model is one of the world's most powerful servers and provides our large enterprise iSeries clients with the scalability they need to meet their growing business demands," says Mike Borman, IBM eServer iSeries General Manager. "The eServer i5 family of servers makes managing clients' IT environments simple, very secure and reliable. We have integrated our world-class technology with the broadest set of applications available on a single server making the eServer i5 the ultimate solutions server."

IBM is set to release its newest POWER5 processor-based eServer systems on November 19, 2004.

 

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